Shipping policy

At BYDCORE, we are committed to delivering high-quality automotive accessories to BYD owners across Australia. This policy outlines our shipping procedures, costs, and terms to ensure a transparent shopping experience.

1. Shipping Costs & Destinations

  • Domestic Shipping: We offer Free Standard Shipping on all orders delivered within Australia.

  • International Shipping: For orders outside of Australia, shipping costs are calculated at checkout. Any customs duties, import taxes, or local government charges are the responsibility of the customer.

2. Delivery Times & Tracking

  • Handling Time: Orders are typically processed within 0–2 Business Days (Monday to Friday).

  • Transit Time: Estimated delivery within Australia is 1–7 Business Days, depending on your location and the selected service.

  • Order Tracking: Once your order is dispatched, you will receive an email confirmation containing a tracking number to monitor your delivery progress.

3. Shipping Carriers & PO Box Restrictions

Due to the size, weight, and nature of automotive accessories, we utilize specialized courier services including TNT, Aramex, and Australia Post.

  • No PO Boxes or Parcel Lockers: For security reasons and due to courier size restrictions, we cannot deliver to PO Boxes or Parcel Lockers. Please provide a complete and accurate physical residential or business address at checkout.

  • Authority to Leave (ATL): Larger parcels may be delivered with "Authority to Leave" in a safe place. If you prefer a signature on delivery, please contact us prior to dispatch.

4. Delivery Terms & Responsibilities

  • Accuracy of Information: It is the customer’s responsibility to ensure the shipping address provided at checkout is correct. BYDCORE is not responsible for lost or undelivered packages due to incorrect address details.

  • Lost or Stolen Packages: A delivery is considered complete once the courier confirms the parcel has been delivered to the provided address. We are not responsible for packages that are lost or stolen after a confirmed delivery.

  • Unsuccessful Delivery: If a delivery is unsuccessful because no one is available, it may be held at a local depot for collection. Arranging redelivery or collection is the responsibility of the customer.

5. Australian Consumer Law (ACL)

Nothing in this Shipping Policy excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law which cannot be lawfully excluded or limited. This includes your rights to a repair, replacement, or refund for goods that are faulty or do not match the description provided.

6. Contact & Business Information

If you have any questions regarding your delivery, please reach out to our customer service team.

  • Email: support@bydcore.com.au

  • Phone: +61 426 116 868

  • Opening Hours: MON to SAT, 9:00 AM – 4:00 PM (AEST)

Our Locations:

  • Warehouse & Dispatch (Returns/Pickups): U5/150 Colemans Rd, Dandenong South, VIC 3175, Australia

  • Registered Business Office: Unit 412/737 Burwood Rd, Hawthorn East, VIC 3123, Australia

Business Identity: BYDCORE is 100% Australian Owned & Operated. We are a subsidiary of Globenic Pty Ltd (ABN: 99 659 502 600).