Refund policy

At BYDCORE, we want you to be completely satisfied with your purchase. Our policies are designed to be fair and transparent while complying with Australian consumer regulations.

Australian Consumer Law (ACL) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes or limits your rights under the ACL.

Returns & Exchanges (Change of Mind)

  • Timeframe: We accept returns and exchanges within 30 days of receipt.

  • Condition: Items must be unworn, unused, and in their original packaging.

  • Proof of Purchase: An order number or invoice is required for all requests.

  • Authorization: Please contact support@bydcore.com.au before sending items back. Unauthorized returns will not be accepted.

Return Shipping

  • Change-of-Mind Returns

    For change-of-mind returns, customers are responsible for all return shipping costs.

    We strongly recommend using a tracked shipping service, as we are not responsible for return parcels that are lost or damaged in transit before reaching us.

    Original Shipping Costs

    We offer free shipping on eligible orders as part of our commitment to providing a better shopping experience.

    However, free shipping does not mean that no shipping costs were incurred.

    For change-of-mind returns, including orders originally shipped free of charge, we may deduct the reasonable original outbound shipping cost incurred by us from the refund.

    • Any deduction will reflect the actual shipping cost reasonably attributable to the returned items.
    • We will inform you of the applicable deduction before you proceed with your return.
    • If you paid a separate delivery fee at checkout, that fee is generally non-refundable for change-of-mind returns.

    Faulty, Incorrect or Misdescribed Items

    If you receive a faulty, incorrect or misdescribed item, we will provide the appropriate remedy in accordance with the Australian Consumer Law (ACL), including covering or reimbursing reasonable return shipping costs where required.

    The shipping deductions outlined above apply only to eligible change-of-mind returns and do not affect your statutory rights under the ACL.

Non-Returnable Items

  • Items sold as part of a set (unless the full set is returned).

  • Sample Sale, Last Chance, or Outlet items.

  • Items purchased in person.

Processing & Refunds

  • Inspection: All returns are inspected for signs of wear or damage upon arrival.

  • Timeline: Approved refunds are typically processed within 7 working days.

  • Method: Refunds are issued to the original payment method used at checkout.

Seasonal Policies

  • Christmas: Orders placed in December may be returned or exchanged until January 14th.

  • Black Friday: Standard 30-day terms apply; Last Chance items remain final sale.

Contact Information

  • Email: support@bydcore.com.au

  • Phone: +61 426 116 868

  • Warehouse (Returns): U5/150 Colemans Rd, Dandenong South, VIC 3175, Australia

  • Registered Office: 

    Unit 412/737 Burwood Rd, Hawthorn East, VIC 3123, Australia  

  • Legal Entity: BYDCORE is a subsidiary of Globenic Pty Ltd (ABN: 99 659 502 600).