Privacy policy

This Privacy Policy describes how BYDCORE (referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. BYDCORE is owned and operated by Globenic Pty Ltd (ABN: 99 659 502 600).

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Collected automatically via cookies, log files, and web beacons. This includes web browser version, IP address, time zone, and how you interact with the Site.

  • Order Information: Collected to fulfill our contract with you. This includes name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Customer Support Information: Collected when you contact us for assistance to provide the best service possible.

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

  • We use Shopify to power our online store.

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Behavioural Advertising & Marketing

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

  • We use Google Analytics to help us understand how our customers use the Site.

  • You may opt out of targeted advertising through the platform-specific settings (e.g., Facebook, Google, Bing).

4. Your Rights (Australian Consumer Law & International)

As an Australian-owned and operated business, we comply with the Privacy Act 1988 and the Australian Privacy Principles.

  • Access and Correction: You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

  • GDPR: If you are a resident of the EEA, you have the right to object to processing of your personal information, and to ask that your personal information be ported to another service.

5. Data Retention & Security

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to erase this information. We follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies to improve your experience.

7. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below:

  • Email: support@bydcore.com.au

  • Phone: +61 426 116 868

  • Registered Business Office: Unit 412/737 Burwood Rd, Hawthorn East, VIC 3123, Australia 

  • Warehouse & Dispatch Location: U5/150 Colemans Rd, Dandenong South, VIC 3175, Australia

  • Operating Entity: Globenic Pty Ltd (ABN: 99 659 502 600)