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- Pre Sale Questions
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Pre Sale Questions
Q: “What is BYDCORE?”
BYDCORE is an Australian online store specialising in aftermarket accessories for BYD vehicles. We help BYD owners customise and enhance their vehicles with quality accessories designed for everyday use.
Q: “Will this accessory fit my car?”
Simply select your BYD model on our website. Our products are organised by vehicle compatibility, making it easy to find accessories that fit your car.
Q: “Are prices GST-inclusive?”
Yes, all prices displayed on our website include GST.
Q: “What payment methods do you accept?”
We accept Visa, Mastercard, PayPal, Google Pay, and Apple Pay.
Order & Shipping Questions
Q: “How long does it taketo process my order”
Orders are typically processed within 1–2 business days
Q: “How long does delivery take?”
Delivery usually takes 1–7 business days, depending on your location within Australia.
Returns & After-Sales Questions
Q: "What should I do if I receive the wrong item or a defective product?"
Please contact us as soon as possible with your order number and photos of the issue. We'll work with you to provide a suitable solution, including a replacement or refund where applicable.
Q: “Can I return the product if I change my mind?”
Yes. We accept returns and exchanges within 30 days of delivery. Items must be unused and returned in their original packaging. Please contact our support team before sending any items back.
